Shopysquares was established in January 2025 and is headquartered in England, United Kingdom. We operate with a carefully selected network of experienced professionals, including senior engineers and consultants with 20+ years of expertise across civil, mechanical, electrical, electronics, communications, roads, pipelines, infrastructure, steel structures, tanks, pumping stations, HVAC, fire protection, and related disciplines.

Our work is delivered through structured processes, quality checks, and professional standards to ensure outputs are practical, accurate, and fit for real-world use.

2.1 Professional Communication

We communicate respectfully, clearly, and promptly. We aim to respond within reasonable business timeframes and provide updates based on the scope and complexity of each assignment.

2.2 Client Responsibilities

To deliver accurate outcomes, clients must provide:

• Clear scope/requirements and intended purpose of the deliverables

• Available reference documents, drawings, specifications, and constraints

• Timely feedback and approvals at agreed milestones

Delays caused by missing or late inputs may affect delivery timelines.

2.3 Confidentiality

All client materials and project information are treated as confidential and used solely for the purpose of delivering the agreed services.

3.1 Prices and Taxes

All prices are tax-inclusive (VAT included where applicable), unless explicitly stated otherwise in a written quotation or invoice.

3.2 Payment Timing

Standard services: Payment is required before work begins.

Large consulting projects: Payment is required first, and then a formal onboarding and detailed coordination process begins (kickoff call, document intake, scope confirmation, and delivery plan).

3.3 Invoicing & Proof of Payment

Work will be scheduled once payment is confirmed. Clients should retain payment confirmation for reference.

4.1 Refund Eligibility

A refund may be issued only if the agreed deliverables are not completed according to the confirmed scope and requirements, and the matter cannot be resolved through reasonable corrective action.

4.2 Non-Refundable Cases

Refunds are not available for:

• Change of mind, personal preference shifts, or “buyer’s mood” changes after purchase

• Requests to cancel after work has started or after partial/complete delivery

• Issues caused by incomplete, inaccurate, or late information provided by the client

• Misuse of deliverables outside the stated purpose or beyond the agreed scope

4.3 Resolution Before Refund

before considering a refund, Shopysquares will attempt to resolve issues through clarification and revisions within the revision policy (Section 5).

4.4 Digital Deliverables

where digital deliverables or documents have been delivered, refunds may be limited or declined if substantial work has been completed and delivered consistent with the approved scope.

We include controlled revisions to ensure the final output meets the agreed scope:

·       Major revisions (substantive): up to 3 rounds

Examples: structural changes to scope/sections, major rework of BOQ structure, significant rewriting of contract clauses beyond minor adjustments.

·       Minor revisions (non-substantive): up to 2 rounds

Examples: formatting, wording polish, minor corrections, alignment of terminology, small clarifications.

Important: Revisions are intended to refine deliverables within the originally agreed scope. Requests that introduce new scope, new disciplines, new deliverables, or major changes in direction may require a new quotation, timeline adjustment, and additional fees.

For major consulting and engineering documentation engagements, we follow a structured approach:

6.1 Upfront Payment and Onboarding

Large projects require upfront payment. After payment confirmation, we begin:

• Document intake and completeness review

• Scope confirmation and final deliverable list

• Working schedule and milestone plan

• Assignment of the appropriate specialists and reviewers

6.2 Scope Control

Large projects must operate under a confirmed scope baseline. Any requested changes are handled through a formal change process that may affect time and cost.

6.3 Quality and Review

We apply internal checks for clarity, consistency, and professional alignment across disciplines especially where BOQs, scopes, and contracts must match each other.

Shopysquares is committed to professional conduct and responsible service delivery:

• Integrity: We do not misrepresent experience, qualifications, or project outcomes.

• Accuracy and Practicality: We strive for precise and implementable documentation, aligned with the client’s stated purpose.

• Confidentiality: Client data and documents are protected and not disclosed without permission.

• Respect and Fairness: We treat all clients and stakeholders with professionalism and impartiality.

• No Unlawful Assistance: We do not support fraud, document falsification, or any illegal or unethical activity.

• Continuous Improvement: We improve templates, checklists, and review methods based on lessons learned and best practices.

By purchasing or engaging Shopysquares services, the client confirms acceptance of these policies. Where a project-specific agreement or quotation contains additional terms, those written terms will apply for that specific engagement.